Terms & Conditions

Last updated: 19 April 2026

1. About Us

These Terms & Conditions govern the use of the website buenobybrooke.uk and the services provided by BUENO SALON LTD (Company No. 16907995), trading as Bueno by Brooke.

Registered address: 5 Bell Street, Upton, West Yorkshire, England, WF9 1LB

Nature of business: Hairdressing and beauty treatment (SIC 96020)

Contact: [email protected] | +44 7828 747 110

By using our website or booking our services, you agree to these Terms & Conditions. Please read them carefully.

2. Services We Provide

Bueno by Brooke is a hair salon offering hairdressing services for ladies and gentlemen, including but not limited to:

  • Wash, cut and blow dry (ladies and gents)
  • Balayage and toner packages
  • Highlights (foils) and finish
  • Root tint and regrowth touch-up
  • Signature bouncy blow dry
  • Beard trim and shape
  • Dry trim and fringe trim

All services are performed in person at our salon premises. No services are delivered remotely or digitally.

3. How to Book

Appointments can be made by:

Submitting a booking enquiry through our website is a request, not a confirmed appointment. We will confirm your appointment by phone or email.

4. Service Delivery (Fulfilment)

All hairdressing services are carried out at our salon at 5 Bell Street, Upton, West Yorkshire, WF9 1LB during our published opening hours.

Services are provided on the date and time agreed when your booking is confirmed. The duration of your appointment depends on the service booked and will be communicated at the time of confirmation.

Certain colour services (e.g., balayage, highlights, root tint) require a patch test at least 48 hours before the appointment. It is your responsibility to arrange this in advance. We reserve the right to refuse to carry out a colour service if a patch test has not been completed.

5. Pricing & Payment

Prices displayed on our website are starting prices in British Pounds (GBP). Final pricing may vary depending on hair length, thickness, condition, and the complexity of the service requested. Any variation will be discussed and agreed with you before the service begins.

Payment is due upon completion of the service. We accept the following payment methods:

  • Cash
  • Card payment (contactless and chip & pin)
  • Bank transfer (by prior arrangement)

No payment is taken through this website. All payments are processed in person at the salon or via invoice after the service has been provided.

6. Cancellations & Rescheduling

We understand that plans change. We ask that you give us as much notice as possible if you need to cancel or reschedule your appointment.

  • 24 hours' notice — cancellations or changes made at least 24 hours before your appointment will be rescheduled at no charge.
  • Less than 24 hours' notice — we reserve the right to charge a cancellation fee of up to 50% of the booked service price.
  • No-shows — clients who do not attend their appointment without any notice may be charged the full service price and may be required to pay a deposit for future bookings.

7. Refund Policy

Because hairdressing is a personal service performed in real time, refunds are handled on a case-by-case basis.

  • If you are dissatisfied with your service, please let us know within 7 days of your appointment. We will do our best to resolve the issue, which may include a complimentary correction appointment.
  • Refunds may be offered at our discretion if a correction is not possible or if the service fell short of the agreed specification.
  • Refund requests made more than 7 days after the service may not be considered.

To request a refund or correction, please contact us at [email protected] or call +44 7828 747 110.

8. Complaints & Dispute Resolution

We take all feedback seriously and aim to resolve any concerns promptly and fairly.

Step 1: Contact us directly by email at [email protected] or by phone at +44 7828 747 110. Please describe your concern in as much detail as possible.

Step 2: We will acknowledge your complaint within 3 working days and aim to provide a resolution within 14 working days.

Step 3: If you are not satisfied with our response, you may seek advice from your local Citizens Advice Bureau or Trading Standards office.

9. Health & Safety

Your safety is important to us. Please inform us before your appointment if you have any allergies, skin conditions, or medical considerations that may affect your treatment.

We maintain high hygiene standards in our salon and follow all relevant health and safety regulations.

10. Intellectual Property

All content on this website — including text, images, design, and branding — is the property of BUENO SALON LTD and is protected by copyright. You may not reproduce, distribute, or use any content from this site without our written permission.

11. Limitation of Liability

While we take every care to provide an excellent service, BUENO SALON LTD shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or this website, to the fullest extent permitted by law.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. The revised version will be posted on this page with an updated date. Continued use of our website or services after changes are published constitutes your acceptance of the updated terms.

13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.